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Take the photo in a bright place, with the whole page in view and the camera as straight-on as you can. Avoid shadows, glare, and curved pages, and check the orientation on the screen before importing. Scan results may differ from the original score. Please compare them with your original sheet music as you use the app.

Check your device volume and where the sound is going, such as Bluetooth or earphones. On the practice screen, tap play to hear the guide notes.

Practicing a song all the way to the end, editing scores, and some other features require an active Piadrop Pro subscription. Without Pro, you can still browse the song library, import sheet music, and practice the first 4 measures of each song. Check the purchase screen in the app for prices, subscription periods, and whether a free trial is included. Depending on the plans shown to you and your purchase history, a free trial may not be available.

Make sure you're using the same Apple Account you used to make the purchase and that you have an internet connection, then restore your purchase from the purchase screen or from “Settings → Piadrop Pro”. If that doesn't solve it, please contact us. Please don't send us your password or card details.

On your iPhone or iPad, go to “Settings → [your name] → Subscriptions → Piadrop”. Deleting the app does not cancel your subscription. If you don't want to continue, cancel at least 24 hours before the end of the current period. Open Apple's subscription settings

On plans with a free trial, if you start the trial with “Remind me before the trial ends” turned on, we'll remind you 1 day before your trial ends. Plans without a free trial don't have this reminder. You need to allow notifications to receive it, and it may not arrive depending on your device settings or other factors. You can also check your end date and subscription status in Apple's subscription settings.

Time is recorded while playback is running on the practice screen. Time while paused isn't counted. It doesn't measure how accurately you play or how much you've improved.

You can delete songs you imported yourself from the menu on the song's details screen. This also deletes the original photos saved in the app, but not the originals in the Photos app. Built-in songs can't be deleted. To erase all data from your device, delete the app. Please manage any data in your iOS backups through iOS.

Piadrop has no accounts of its own and doesn't sync between devices. Data on your device may be included in your iOS backups, depending on your settings. Before deleting the app, make sure you still have your original sheet music.